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Supervision In The Hospitality Industry by Jack E Miller pdf

Supervision In The Hospitality Industry by Jack E Miller, John R. Walker and Karen Eich Drummond pdf download

Supervision In The Hospitality Industry by Jack E Miller, John R. Walker and Karen Eich Drummond pdf download. Ask any hospitality manager what his or her greatest challenge is, and the response will probably be, ‘‘Finding and keeping employees.’’For manyrecentcollegegraduates, supervision is an added challenge because they may be promoted quickly because of their degree and hourly work experience, but often they have no supervisory experience.

Supervision In The Hospitality Industry by Jack E Miller, John R. Walker and Karen Eich Drummond pdf download

This book is a primer to the leadership and management of people in the hospitality industry. It is about supervising the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every enterprise depends. It is a book about first-line supervision, written especially for the beginning manager, for the new supervisor promoted from an hourly job, and for students planning a career in the hospitality field. But even experienced managers will likely find it full of useful ideas and insights for dealing with associates productively.

Supervision In The Hospitality Industry by Jack E Miller, John R. Walker and Karen Eich Drummond pdf download

This book was written to fill a definite need. Here is an industry heavily dependent on its human resources but plagued with people problems—its demands, its people, its pace, its long hours, the typical attitudes and habits of managers and workers, and the special problems of time pressure, of the unpredictable, of everything happening at once.

Supervision In The Hospitality Industry by Jack E Miller, John R. Walker and Karen Eich Drummond pdf download

This book is still unique in focusing directly on the first-linehospitalitysupervisor and applying the wisdom of management theory and experience to the hard realities of the hospitality industry in down-to-earth terms. It is practical, concrete, resultsoriented. The spotlight is on real settings and everyday problems. Principles of good people leadership and management are presented in terms of how they apply on the job.

Supervision In The Hospitality Industry by Jack E Miller, John R. Walker and Karen Eich Drummond pdf download

Supervision In The Hospitality Industry by Jack E Miller, John R. Walker and Karen Eich Drummond pdf download


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